Yorkshire Housing predicts rise in customers needing help amid cost of living crisis

Housing association Yorkshire Housing has predicted it will see an increase in the number of customers needing help from them this year, after helping customers access more than £1million in 2021.

Yorkshire Housing’s Money Coaching Service helped tenants access £1,049,866 in unclaimed grants and entitlements last year, a figure the charity expects to surpass this year as the housing cost crisis life begins to touch more people.

446 tenants have already been supported by the Money Coaching Service this year, an increase of 6% compared to the same period last year.

Nick Atkin, chief executive of Yorkshire Housing, said: “We understand that people are worried about rising costs. We want our customers to know that we are here to help them.

“Our financial and rental coaching teams provide free, confidential advice and assistance to clients who are struggling to pay their bills and manage their money.

“They are a dedicated team and it is through their hard work that they saved our customers over £1million last year.”

It comes as Yorkshire Housing has launched a new campaign to highlight where their tenants can seek help with rising costs.

The Help Out campaign will see the launch of a new online help center where tenants can find information and advice to help them save and manage their money.

Tenants will be able to get help with energy and bills, travel and essentials, money worries and budgeting.

They will also be able to get support with health and well-being and with applying for benefits and subsidies.

Local community centers will host drop-in events where tenants can talk to staff, ask questions and get help applying for grants and other benefits they may be eligible for.

Yorkshire Housing will also set up hot banks using their community centers for tenants who are struggling to heat their homes.

Mr Atkin noted that housing associations were also struggling due to the cost of living crisis.

“Housing associations face similar pressures due to rising costs,” he said.

“Despite this, we are determined to continue building much needed affordable housing and providing vital services.

“We will do everything we can to help our customers and colleagues during this difficult time.”


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