Mandarin Oriental Mayfair appoints general manager for spring 2023 opening


By Angela Green, Chief Content Officer, H&C News: Mandarin Oriental Mayfair appoints chief executive for spring 2023 opening.

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Susanne Hatje, General Manager, Mandarin Oriental Mayfair

Mandarin Oriental Hotel Group has appointed Susanne Hatje to launch Mandarin Oriental Mayfair, London, slated to open in spring 2023. Ms. Hatje joins the pre-opening team directly from her position as General Manager of Mandarin Oriental, New York .

Hatje brings with her over 25 years of experience in the hospitality industry, including 18 years in senior management positions with the Mandarin Oriental Hotel Group.

Hatje was the head of Mandarin Oriental, New York for nine years. Previously, she held the position of Global Director of Group Residences, managing all aspects of the group’s branded residence portfolio at Mandarin Oriental.

Her experience in launching key Mandarin Oriental hotels includes the opening of the iconic Mandarin Oriental, Boston in 2008, as well as the landmark Mandarin Oriental, Hong Kong, which has won major awards since its opening in 2005. Ms. Hatje also served as General Manager of Mandarin Oriental, Munich, overseeing the rebranding of Rafael Hotels, as well as Resort Manager at one of the group’s previous hotels in Hawaii.

Commenting on the appointment, Christoph Mares, Chief Operating Officer, said: “Susanne’s experience overseeing Mandarin Oriental branded residences and successfully launching new Mandarin Oriental properties makes her the perfect fit for this high profile opening in the heart of Mayfair. From her experience launching The Landmark Mandarin Oriental in Hong Kong, which sits alongside the group’s historic flagship, Mandarin Oriental, Hong Kong, Susanne understands well how the Mandarin Oriental brand can be translated from glamorous to intimate. and modern.

Mandarin Oriental Mayfair, London sits on historic Hanover Square, in the heart of the city’s most stylish neighborhoods where fashion, media, art and business intersect. The new hotel will be a low-key, stylish and intimate sister property to Mandarin Oriental Hyde Park, London in Knightsbridge. For visitors and locals already in love with Mandarin Oriental Hyde Park, London, there will now be a new way to experience the legendary brand, inspired by the vibrancy and creativity of its new neighborhood.

The hotel, which includes 50 rooms and suites and 78 Mandarin Oriental Residences, will provide an oasis of calm alongside a vibrant atmosphere in public areas. Ms. Hatje will be the guardian of the Mandarin Oriental’s legendary service, which sits at the heart of this new property which will house a Mandarin Oriental urban spa focused on renewal and recalibration as well as the Michelin-starred Korean chef’s first British restaurant and bar. Akira Back.

“Launching a Mandarin Oriental hotel is always a project of love and passion and I am fortunate to have overseen several key Group launches. However, opening a property in London, in the heart of one of its most historic squares, is truly a privilege. We intend to make it a destination that reflects and enhances our vibrant new neighborhood, where art, fashion and business meet,” said Ms. Hatje.

Ms. Hatje has been recognized for successfully positioning new hotels among the best in the world and was named “Virtuoso’s Hotelier of the Year” in 2017. A German national, Ms. Hatje joined the hospitality industry in 1998 as a apprentice at the Atlantic Hotel Kempinski in Hamburg. . While advancing her career, she continued her studies in a hospitality management program at the prestigious Cornell University in New York and at the Royal Melbourne Institute of Technology (RMIT) in Australia, where she obtained a master’s degree. in business administration. The action-loving managing director is a globetrotter and a fan of hiking, surfing, sailing and West End theatres.

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