Integrated software will improve customer experience – FBC News

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RoomMaster by Inquest and Hotel Link, two of the Pacific’s most widely adopted technology solutions for hotel management, are now integrated to assist guests.

This means hotels using RoomMaster’s property management system can integrate directly with the Hotel Link suite of services, including Channel Manager, Website, Booking Engine, and Reputation Manager.

Speaking on the integration, Hotel Link’s Pacific representative Craig Smith said the RoomMaster and Hotel Link teams have been working hard to improve the offering and make it easier for customers. hotels.

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He says this system integration now automates the processing of guest bookings and property folio logs.

He adds that this ultimately improves the hotel’s operating procedures and also improves the guest experience.

Hotel Link CEO Len Cordiner says he’s happy to be able to support more properties that choose RoomMaster.

Hotel Link also recently launched an integrated payment solution, making the automation and processing of payments in the system more efficient.

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