Hyatt provides update on World of Care progress and initiatives


Hyatt has released its update on the progress of its environmental, social and governance (ESG) program, World of Care, for 2021.

The initiative was created to share the hotel company’s progress on everything from diversity, equity and inclusion (DE&I) goals to its sustainability goals.


The report celebrates a new partnership with AHLA to support victims of human trafficking in the United States, provides an update on the progress of the company’s Sustainable Development Goals, and shows how the company’s DE&I goals are turning into real change as more women and people of color take key action. leadership roles.

Diversity, Equity and Inclusion

Hyatt’s second annual DE&I report provides progress on the company’s commitment to diversity, equity and inclusion.

As part of his Change Starts Here pledge, launched in 2020, he pledged to increase the representation of women and people of color in leadership positions; hiring historically at-risk youth through its RiseHY program, which connects young people between the ages of 16 and 24 who are neither working nor attending school with career opportunities in the hospitality industry; and increase the number of minority-owned vendors at its hotels.

Today, Hyatt employs just over 105,000 people worldwide, of which 55.4% are men and 44.0% women. In the United States, the gender breakdown is a bit different, with women making up the majority at 51.6% and men making up 48.2% of all employees.

The percentage of women in leadership positions has increased since 2020, with 40.4% of all leadership positions held by women. Moreover, 54.4% of all managers are women.

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Among American Hyatt employees, the number of people of color is also increasing. More than sixty-five percent of all of its colleagues, 52.1 percent of all of its junior managers, and 40 percent of all of its managers are people of color. People of color are the least represented among his leadership roles, at 26.5%.

Hyatt’s DE&I 2025 goal is to double the representation of women and people of color in key leadership positions.

“As part of our Change Starts Here commitments, we are committed to hiring, promoting and retaining diverse talent to achieve our 2025 goal of doubling the representation of women and people of color in key leadership roles, and to help ensuring that our leadership better reflects our broader business and the diverse communities in which we operate. In 2021, we were proud to have made progress in all three areas,” said Margaret Egan, executive vice president and general counsel, Hyatt.

“Specifically, we’ve seen an increase in representation across several key groups, including people of color in the U.S. workforce, and specifically among our managers and leaders. We continue to build a pipeline and are proud to share that over 50% of our entry-level managers are people of color in the U.S. workforce,” Egan continued. “We’ve also partnered with MLT, the creators of the Black Equity at Work certification, to help us develop action-oriented plans that support our three commitments under Change Starts Here.”

Hyatt has also been recognized by the Human Rights Campaign Foundation as one of the “Best Workplaces for LGBTQ+ Equality” for the eighteenth consecutive year.


Inspired by the United Nations’ Sustainable Development Goals, Hyatt continues to make progress in several different areas of sustainability, including climate change, water conservation, waste and circularity, responsible sourcing, and community prosperity. destinations.

As such, its greenhouse gas emissions reduction target was endorsed by the Science-Based Targets Initiative (SBTi) in November 2021, which helps companies measure how fast and to what extent they need to reduce their emissions to achieve targets that correspond to the most recent data. on climate change.

“Alignment with the SBTi is an important way to ensure that we set a meaningful carbon reduction target,” Egan said.

Hyatt’s 2030 goals are to reduce Scope 1 and 2 emissions by 27.5% from 2019 levels, reduce Scope 3 emissions by 53% per square meter and ensure that 41% of its suppliers set scientific objectives by 2025.

Scope 1 emissions are greenhouse gases directly produced by a business, such as furnaces or vehicles. Scope 2 emissions are those produced indirectly by heating, cooling or other methods. Scope 3 emissions are even more indirect, including emissions produced by employee travel, business travel and more.

Last year, two hotels made the transition to fully renewable energy production, the Hyatt Regency Amsterdam and the Hyatt Regency Phoenix.

Hyatt’s waste and circularity goal is to reduce food waste by 50% per square meter from 2019 levels by 2030. Its responsible sourcing goal is to source 100% eggs cage-free by 2025; in 2021, 57% of all eggs used at Hyatt properties in the United States were cage-free, 52% in Western Europe.

Many Hyatt resorts and hotels are making a difference on an individual scale, like Alila Villas Uluwatu, which has created a sustainability lab to help reduce waste and reuse it into usable items in the resort.

Social welfare initiatives

Hyatt also provided an update on its welfare initiatives, including a new program just launched in July in conjunction with the American Hotels and Lodging Association (AHLA) to help victims of human trafficking. human beings, a unique challenge in the hospitality industry, both globally and nationally. .

“No Room for Trafficking Survivors Fund” is a national outreach program of the AHLA Foundation that helps provide economic stability for survivors of human trafficking. He received a $500,000 donation from the Hyatt Hotels Foundation.

“Along with the donation from the Hyatt Hotels Foundation, a Foundation representative will co-chair the No Room for Trafficking Advisory Council, bringing together industry leaders to take action to advance their collective efforts to eradicate human trafficking and support the survivors. “, Egan said. “Working with survivors, the Council will establish a framework for the No Room for Trafficking Survivors Fund, and identify other areas of innovation and opportunities for prevention and awareness to human trafficking industry.

All Hyatt colleagues worldwide are also required to complete Hyatt Human Trafficking Training, which helps them identify and respond to possible situations of human trafficking.

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