Hotel industry – Hotel Michel Angelo Mon, 07 Jun 2021 02:01:57 +0000 en-US hourly 1 Hotel industry – Hotel Michel Angelo 32 32 UAE tourism outlook improves with vaccine rollout Sun, 06 Jun 2021 18:25:51 +0000

The lender warned that building consumer confidence and gradually opening up would be essential to ensure the recovery of the UAE tourism sector.

The outlook for the UAE’s travel and tourism sector improved in the second quarter of 2021 as the positive impact of the country’s strong immunization program began to take effect, Mashreq Bank said in a report.

However, the lender warned that boosting consumer confidence and gradually opening up would be essential to ensure the recovery of the UAE tourism sector.

The bank noted that as challenges persist for some segments of the tourism and hospitality industry, businesses will need to remain nimble and keep their operations as lean as possible.

With the United Arab Emirates remaining at the global forefront of Covid-19 testing and vaccination rates, the recovery of the country’s hospitality and tourism industry is expected to accelerate in 2021, also aided by the easing of travel restrictions in certain markets.

During the first quarter of 2021, the UAE’s tourism sector continued to recover, with the average hotel occupancy rate across the country approaching 63%.

“The UAE continues to strengthen its coveted position in the global tourism scene, with domestic tourism now proving to be an important catalyst for economic growth and a key contributor to GDP in the implementation of directives from the UAE’s wise leadership. Arab Emirates, ”Dr Ahmad Belhoul Al Falasi, Minister of State for Entrepreneurship and SMEs, who is also chairman of the UAE Tourism Council, said.

As Dubai eased Covid-19 restrictions, allowing hotels in the regional tourist hub to operate at full capacity and allowing concerts and sporting events where all attendees and participants have been vaccinated, Abu Dhabi expects its hotel occupancy rates are increasing to at least 80 percent this year, from 70 percent in 2020.

Mashreq Bank’s latest industry briefing highlights how business travel and hospitality companies will face hurdles for the remainder of 2021 due to the Covid-19 pandemic.

“While hotel occupancy rates in the United Arab Emirates will gradually recover thanks to the increase in domestic tourism and the return of international travelers, business travel will not return to pre-pandemic levels in the future. predictable, ”said Zain Qureshi, Managing Director and Global Head of Real Estate Finance & Advisory at Mashreq Bank.

Recent studies have shown that remote working trends triggered by the pandemic are expected to continue, given the security and cost-effectiveness of digital conferencing tools.

“The success of the UAE vaccination campaign as well as the government’s strategic initiatives to support local tourism have significantly contributed to improving the outlook for leisure travel. In order to combat the pandemic, federal and Emirati agencies in the United Arab Emirates have taken a “zero tolerance” approach to failing to adhere to safety protocols. Sanctions have been swift, ranging from warnings to license suspensions, ensuring that the rules are followed, ”the Mashreq report said.

“However, traveler sentiment remains mistrustful and it is essential that the industry takes a phased and coordinated approach to rebuilding traveler confidence. For hospitality and tourism businesses to successfully win back their customers, operational agility will be essential in the ‘developments,’ the report said.

According to Qureshi, the UAE has continued its strategy of becoming a world-class travel hub, despite the challenges of 2020, indicated by the number of new air routes and destinations added in the past six months.

“The introduction of new routes not only makes the UAE more relevant as a tourism hub, but also encourages inbound traffic from visitors who might never have made the trip to the UAE otherwise. Even if it’s just for a layover or a short break, it still adds value to the local aviation industry, ”Qureshi said.

As one of the first mega-events to take place since the start of the pandemic, Expo 2020 could serve as a case study for the way forward, Qureshi said. “Covid-19 and its variants may stick around for the foreseeable future, and the UAE really has a chance to set the benchmark with this global event. “


Issac Jean

Editorial Director of Khaleej Times, is a well-connected Indian journalist and economic and financial commentator. He has worked in mainstream journalism in the United Arab Emirates for 35 years, including 23 years with the Khaleej Times. A graduate in English and a graduate in economics, he has won more than twenty awards. Acclaimed for his genuine and insightful analysis of global and regional business and economic trends, he is respected for his astute understanding of the local business scene.

Source link

The Clift Royal Sonesta hotel reopens – Hospitality Net Fri, 04 Jun 2021 13:49:40 +0000

Clift Royal Sonesta Hotel has several exciting reasons to welcome guests again when it reopens. Celebrating a historic past, the recently completed renovation includes perfectly remodeled rooms, a chic and modern lobby, and a nod to an emerging city of San Francisco after COVID-19. As a hotel originally designed for splendor, the all-new Clift Royal Sonesta has adapted to the new era in which it will operate.

Ready to once again serve as a beloved respite for guests near and far, the revamped Clift Royal Sonesta highlights the iconic and historic nature of the property, while also offering advanced technological additions. Retaining the original inspiration of the Panama-Pacific International Exhibition of 1915, the renovated rooms feature STAYCAST ™ powered by Google Chromecast, the meeting spaces offer multiple UHD 98 “screens with integrated audio systems and DirectTV access, and most importantly , an energy-saving environment Controls have been installed to further reduce the carbon footprint Some rooms also have a Peloton for in-room fitness experiences.

The renovations also included improvements to the Redwood Room, preserving its relic but with refreshing meals and craft cocktails. A collaborative meeting and event space will delight guests later this summer. The introduction of a new restaurant and cafe, Fredericks and the completion of facade work on the exterior of the building are also on the way. Classic and contemporary, the Clift Royal Sonesta Hotel San Francisco offers a wide array of amenities and services that are sure to make this one of the most enjoyable hotel stays in the Bay Area and beyond.

Sonesta presented Stay safe with Sonesta last year, a program created to take company standards for safe and clean hotels to the next level in response to COVID-19. Sonesta cares deeply about the health and well-being of customers and employees. In collaboration with Ecolab Inc., one of the leading providers of cleaning and disinfection solutions for the hospitality industry, the Stay safe with Sonesta The program has been designed to meet or exceed applicable CDC and / or government requirements and guidelines related to the coronavirus pandemic. The program continues to evolve as we revise protocols to follow updated guidance from public health authorities and maintain the most relevant levels of protection for guests and employees.

Source link

Marriott Hotel Al Jaddaf appoints sales manager – hotel news me Sun, 23 May 2021 07:25:01 +0000

Marriott Hotel Al Jaddaf, a 5-star property located in the heart of downtown Dubai, has announced the appointment of Raj Devas as Director of Sales, leading the Sales and Marketing team.

Raj Devas adds Marriott Al Jaddaf to his portfolio of internationally renowned hotels, with 17 years of experience in the hospitality industry. He has worked for numerous hotel brands in France, Bora Bora and the United Arab Emirates, bringing to his current position a wealth of international experience and industry knowledge.

In 2013, Raj began his journey with Marriott International by managing the Starwood Hotels Paris cluster as an account manager. While managing the cluster, Raj achieved 120% of the target in 2014, becoming the top performer of the year.

Following his continued success within the hotel group, in 2017 he led the sales and marketing team of the Renaissance Paris La Défense hotel in France. Under Raj’s leadership, the 330-room property saw a 6.2% increase in the RevPAR index, while total revenues rose 10% from the set annual budget.

After moving to the United Arab Emirates and before joining the Marriott Al Jaddaf, Raj was appointed Sales Director of Marriott Al Forsan in Abu Dhabi in February 2019. Playing a central role at Marriott Al Forsan, he developed and implemented effective sales strategies; and created successful annual strategic plans that have ensured the hotel’s continued progress.

Discussing the appointment, Richard Bleakley, Managing Director Multi-Property at Marriott Al Jaddaf, said, “We are pleased to announce Raj Devas as Director of Sales, continuing his distinguished career at Marriott Al Jaddaf. Having been an outstanding employee of Marriott International since 2013, we are confident that Raj will lead his team with the dedication and passion that he has become synonymous with, ensuring that goals are exceeded.

Source link

Hospitality industry issues warning about JobKeeper, cites ‘unsustainable’ costs Thu, 29 Apr 2021 06:32:18 +0000

Hotel and accommodation operators have asked for help, saying COVID-19 has halved occupancy rates at CBDs.

Parliament’s COVID-19 committee also heard “anecdotal evidence” on Thursday of significant job losses in the sector following the end of JobKeeper.

Michael Johnson, Managing Director of Tourism Accommodation Australia said the industry does not have a federal or state safety net to help it deal with the impact of instant lockdowns.

“It comes at a devastating financial, emotional and mental cost to businesses and workers,” he said.

“Many workers have found other jobs in other sectors less exposed to the effects of COVID-19.”

Australia has experienced a strong economic recovery from COVID-19, and Treasurer Josh Frydenberg noted Thursday that 200,000 more people than initial estimates had found work.

But Mr Johnson said 15 percent of New South Wales hotel workers had been made redundant since March, adding to the 25 percent abandoned at the start of the pandemic.

The cuts came mainly from administrative roles that operators could no longer justify, but the sector faced “serious” shortages in frontline cooking and food skills, he said.

“So we have a huge need for people. On the other side, we had highly qualified people who left for other industries, ”he said.

Mr Johnson said that in the Sydney and Melbourne CBD, which relied heavily on business travel, occupancy rates were around 50%.

“The problem is, if (people) are traveling and there is a closure, then they are restricted or placed in a quarantine environment,” he said.

“We’re still seeing a very, very slow recovery in business travel, and the corporate market represents a significant portion of our domestic travel.”

Anthony Brierley, chief executive of the Australian Hotels Association ACT, said unemployment was “nearly 100 percent” in the industry at the start of the pandemic.

Mr Brierley said the federal government’s $ 80 billion JobKeeper program had eased that pain, but agreed there would be “significant job losses” after the end of last month.

“This is anecdotal evidence. I think the ABS data will confirm this in time, ”he said.

He predicted that unemployment would remain at around 11 percent, which equates to around 100,000 jobs.

Mr Brierley also warned that hoteliers’ fixed costs, including rent and mortgages, had returned to or exceeded their pre-pandemic levels.

Coupled with capacity limits, he said the situation for operators had become “unsustainable”.

“Our industry is being asked to do these things with only 50 percent of its customers. It is not fair. It’s not financially sustainable, ”he said.

Mr Brierley said targeted assistance from the federal government had already closed the holes caused by the instant locks, but that was no longer the case.

“There’s a blackout out there and our industry is caught in the middle of it, and people seem to be unaware of the financial situation that comes with it,” he said.

Source link

Global Casino Hotel Market Report 2021-2027 Analysis, Revenue, Sales MGM Grand, Las Vegas Sands Corporation, Wynn Resorts Limited – KSU Fri, 23 Apr 2021 05:07:05 +0000

The Global Casino Hotel Market 2021 offers an in-depth study of historical insights into the casino hospitality industry and the milestones it has reached. The Casino Hotel Market report incorporates analysis of current industry trends and marketing dynamics, which helps to map the trajectory of the Global Casino Hotel Market. Researchers used Porter’s five forces analysis and SWOT analysis to briefly explain several important industry parameters. The Global Casino Hotel Market report inspects policy changes, environmental standards, as well as socio-economic elements that are likely to influence the growth of the Global Casino Hotels industry.

Our research study is committed to providing its readers with an unbiased perspective on the global casino hotel market as well as a statistic series containing numerous opinions and recommendations from industry experts. It also allows them to gain a holistic perspective of the global casino hospitality industry and its vital segments which have been separated on the basis of product types, players, applications and regions. This helps identify segment-specific drivers, threats, restraints, and opportunities.

To learn more about Casino Hotel Market, download a FREE sample report at:

The new research on the Global Casino Hotel Market is a renowned comprehensive study that fully focuses on recognizing the financial prospects of the respective industry. In a similar sense, it also gives an in-depth understanding of competing approaches. This report analyzes some of the crucial players, their research and development statuses, potential management styles, expansion strategies and much more. In addition to this, the Casino Hotels market report also included the product specifications and the list of products in the queue. The smart way of explaining advanced technologies as well as expenses is enhanced for the convenience of those in the casino hospitality industry.

Competitive Landscape and Casino Hotel Market Share Analysis

The competitive landscape of the global casino hotel market offers brief statistics on each competitor who was actively operating in the casino hotel industry. The statistics contained are a detailed overview of the company, the finances of the company, the revenues created, the potential of the industry, the massive expenditure on research and development, the new initiatives of the industry, etc. It further explains the main production sites, product launch facilities, dominance of end-use industries, production capabilities, strengths and weaknesses of the company.

Segmentation of the global casino hotel market

Global Manufacturers of the Casino Hotel Market Report are

Caesars Entertainment Corporation
MGM Grand
Las Vegas Sands Corporation
Wynn Resorts Limited
BellagioThe Casino Hotel

Segmentation of the casino hotel market by Types

Sea Casino Hotel
Land Casino Hotel

Segmentation of the casino hotel market by Applications


Regional segmentation of the global casino hotel market

North America (United States, Canada and Mexico)
Europe (Germany, France, United Kingdom, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia, etc.)
The Middle East and Africa (Saudi Arabia, United Arab Emirates, Egypt, Nigeria and South Africa)

Browse the full report (description, table of contents, list of tables and figures, and many more) at:

The 2021 Casino Hotel Market Statistical Results report offers extraordinary tools and methodologies for the Casino Hotel industry investigation, openings, essential key, and strategic fundamental leadership. The research report on Global Casino Hotel Market perceives that the advanced and enchanting competitive scenario given by the upcoming information has been assessed based on the research execution and quality of choices for development and generation of profits. It also provides data on recent industry trends, technological advancement and presents various restraining and motivating factors as well as changing structure of the overall casino hotel market.

Exceptional insights into the global casino hotel market:

• The analysis provides a detailed study of the global casino hotel market along with recent industry trends along with upcoming estimates to calculate impending investment strategies.
• An in-depth inspection of the factors that drive and restrain the growth of the casino hotels market is also given in the report.
• Analysts have proposed a quantitative review of the global casino hospitality industry between 2021 and 2027 to enable globalization players to take advantage of existing industry opportunities.
• A brief assessment of the major segments of the Casino Hotel market helps in understanding the trends available in the global Casino Hotel market environment.
• Demonstration of the major vendors in the industry and their lucrative strategies that have been implemented to understand the competitive overview of the global hotel casino market.

Contact us –
Market research
Email –
Website –
Address – 3626 North Hall Street (Two Oak Lawn), Suite 610, Dallas, TX 75219 USA.

Source link

Will the growth in the supply of the accommodation industry outstrip the growth in demand? Thu, 22 Apr 2021 07:09:08 +0000

The COVID-19 vaccination rate is rising steadily in the United States At its current rate, three in four people, or 75% of eligible residents, will be vaccinated by June. Businesses are reopening. The American economy is now operating at 88% of its pre-pandemic level, with the expectation of continuous improvement.

People want to travel again. In mid-March, Disneyland announced it would reopen April 30. Now all reopening day bookings for single park tickets and park jump tickets are out of print already.

On April 2, the Friday before Easter, TSA reviewed 1.58 million people at airport checkpoints, the highest number since March 12, 2020. By comparison, the TSA only screened 129,763 people (about 8.2% of 1.58 million) on April 2, 2020 .

US accommodation industry posted best weekly performance since March 2020

According to STR, a leading global provider of data benchmarking, analytics and marketplace insights for hotels, the US accommodation industry reported the highest levels of demand and occupancy since the pandemic of the week ending April 10:

  • 59.7% occupancy rate, an increase of approximately two percentage points from the previous week
  • Average daily rate (ADR) at $ 112.22
  • Revenue per available room (RevPAR) at $ 66.99

Over 50% of hotels have an occupancy rate of over 60% for the week. Tampa and Miami, two of the top 25 US accommodation markets, reported 83.7% and 74.1% occupancy, respectively.

Demand for the week ending April 10 has reached 3.2 million room / nights per day, about three times more than a year ago. Only 37 of 166 U.S. markets did not report a weekly increase for this week. Additionally, 46% of all hotels were in the “recovery” or “peak” categories when using STRs. matrix to measure market recovery (i.e. a RevPAR index against the comparable market week in 2019).

Airbnb and Vrbo Actively Recruit More Hosts to Meet Growing Demand for Short-Term Residential Rentals

Home sharing and extended stay sectors are more resilient to the pandemic. Airbnb reservation recovered to its pre-pandemic level in June 2020. Even hotel house-sharing arms are doing well. Likewise, the economy long-stay hotel segment had an occupancy rate of 75.4% when the US accommodation market was operating at 42.2%.

CEO of Airbnb, Brian Chesky, told CNBC As of April 16, Airbnb now had 4 million hosts but would need millions more to meet growing demand. Meanwhile, Expedia vrbo wants Airbnb’s “superhosts” by poaching them with incentives.

The United States opened the most new hotels and rooms in the first quarter of 2021

The United States has opened 220 properties or 26,057 rooms in the first quarter of 2021. The United States leads both China (12,418 rooms) and Japan (2,499 rooms), the second and third countries, with the most new openings with a significant margin. In addition, 186,269 rooms are under construction, with 214,287 rooms in the final planning stage and 237,703 more rooms in planning.

To some extent, construction of new hotels in the United States has already slowed down. The current number of rooms under construction is down 34,000 from its historic high of 220,207 rooms in April 2020. In addition, more hotel projects have become “abandoned” or “deferred” in the past 12 months.

While we are optimistic about the future of the accommodation market, hospitality and travel companies are not expected to experience a full recovery until 2023 or beyond. A full recovery will not take place until groups and business travelers return to hotels. Thus, the addition of the offer could be of concern, even if construction activities have been moderate.

Businesses are now selling real estate at the fastest pace, some of which may add to hotel supply

In the global real estate market, companies sell their assets at the fastest pace. A third of those sales were office buildings, likely because more companies let their employees work from home permanently.

Although it is not known how long the “bleisure” trend of working from home will remain after the pandemic, the accommodation industry is finding ways to embrace such changes. Strategic hoteliers can also take the opportunity to develop their portfolios through Mergers and Acquisitions. Another growth strategy is to convert distressed or distressed office buildings into hotels.

Other buyers may want to turn office buildings into apartments, restaurants, or other commercial space for sale or rental. In 2018, Airbnb started investing in the real estate market, building Airbnb brand apartment projects in cities of the United States. Are Airbnb and Vrbo getting into the game of converting office buildings into rental housing to also meet the growing demand for home sharing facilities?

It is likely that a number of office buildings will be converted into hotels or apartments. Therefore, the housing supply will increase accordingly.

In summary, the accommodation industry is expected to experience growth in both supply and demand. Nonetheless, we need to pay attention to a few critical issues:

  • Will growth in demand from the accommodation industry support growth in supply?
  • What type of hosting products should you consider when planning a new project?
  • What will be the best use of real estate assets?

Source link

Lynchburg Area Hospitality Industry Bounces Back After 2020, Awaiting Spring and Summer Events | News from local businesses Sun, 18 Apr 2021 20:00:00 +0000

He said the Lynchburg market has been active recently for a number of reasons, including students returning to school at area colleges and universities, a vibrant workforce in places such as BWX Technologies, Framatome and Pacific Life and many hotels are gearing up for a failed wedding season.

“We are preparing to return to this very large wedding market, which is an important room for us at the Virginian,” he said. “We’re in a lot better shape than a lot of other markets and now is a good time to be in a city like Lynchburg.”

Jennifer Adamczyk, regional sales manager for Paragon Hotel Company, which owns the Hilton Garden Inn at 4025 Wards Rd., Said the hotel is booking more events and had a wedding a few weeks ago, the first since start of the pandemic.

“We were on pins and needles until the very last second because we didn’t even know if this was going to happen, but we found out 10 days before the wedding that we could actually have 50 people,” a- she declared.

Now that more and more events are booked, the hotel, along with most of the other players in the hospitality industry, is trying to win back the staff they had to lay off last year when hotels were for most empty.

“When this all started, we had massive layoffs and it was difficult for everyone, the people who lost their jobs and the people left behind,” she said. “As we get busier and more flexible and terms have relaxed a bit, we are definitely recruiting for all positions.”

Source link

Are your guests “sent”? Only welcoming words like these, spoken by humans, convey genuine hospitality Sun, 18 Apr 2021 16:49:08 +0000

As a hospitality writer, I am often contacted by new companies with emerging technologies who are looking for public relations. While my posts are almost always related to training tips for human engagement such as sales and hospitality skills, they sort of think my help in promoting the new gadget they’ve come up with is the key to their penetration into the industry. Recently, I was approached by another company about an exciting new innovation that they had invented there and were looking to bring to the hotel space. It was an application to interact with customers and respond to their requests. Wow, no one has ever thought of this before, and just what the industry needs, another new customer communication app! Yet a quick Google search for “hotel app for guest communications” reveals page after page of results. With six pay-per-click ads on the first page alone, I’m sure these AdWords auctions are costly too! Of course, most (if not all) hotel brands also have their own apps, like all OTAs.

As soon as the COVID-19 pandemic struck, tech companies started salivating like a hungry dog ​​waiting for its owner to finish filling his bowl and putting it on the ground.

The theory is that germ phobia will finally push guests to adopt the apps that some hotel brands have been trying to get guests to use since at least 2014. Of course, smartphone and app use is likely on the rise, and I bet some tech companies will be happy to respond with hard data on this. But let’s see how those numbers hold up now that the Centers for Disease Control and Prevention (CDC) has updated their advice to now say the average person’s risk of contracting COVID-19 from a surface is extremely low.

Another theory, if you listen to tech companies, is that “These Millennials and Gen-Zers, well, they despise human interaction and aspire to do everything on their smartphones, and they are taking over the technology industry. travel every day now. ” Too many hotel companies adhere to what I call the millennium myth as if it were a fact and not just the latest psychography to emerge from Strauss-Howe’s generational theory. Many of us baby boomers are still in our 50s and still occupy many seats on planes and rental cars. Plus, I think it’s really impossible to stereotype and profile guests based on their year of birth.

Somehow, despite all of these predictions, when I talk to our hotel training clients around the world what I hear is that the front desk is busier than ever, and that big -mother and grandfather do not check in at reception either.

Could it be that there are others who, like me, feel “impoverished”? Could it be that there is a new trend of “tech backlash” about to unfold?

By the time I arrived at the front desk of a hotel, I had already used the Uber app to order my trip to the airport, the Delta app to get my boarding pass, the Starbucks app to order my coffee, the Avis app to find my vehicle and the Maps app to navigate. I also used an app to check my emails, the Xfinity and New York Times apps to check out the news during layovers, and my Facebook and LinkedIn apps to stay in touch with family and co-workers. . Oh, and the CVS app keeps telling me my prescription is ready, my credit card app says “card not present” and “WhatsApp” keeps updating a group chat I have been linked with randomly.

Honestly, the only way I would like to use another app to check in to my room is to encounter an unusually long line at check-in, due to a hotel manager who cut staff so save enough payroll to pay for the investment in their new, app-based keyless registration system.

Could it be that there are others who, like me, crave human engagement and random conversations with strangers even more after isolation from this era of pandemic? Am I the only one who prefers to ask a human “Where’s the right place for dinner?” or “What is the best route to take to avoid traffic jams during rush hour?” instead of relying on an app? Am I the only one enjoying friendly banter with a local human upon arrival? If the conversations I have had with my fellow travelers of all ages are any indication of this, I think I am not alone.

Likewise, when it comes to asking for my extra pillows, coffee pods or that 4am emergency wake-up call in case I’m sleeping thanks to my cell phone alarm, I also greatly prefer to take the room phone instead of scrolling through 3 pages of my “home page” to find the right app.

Now don’t get me wrong, I am not anti-enforcement and certainly not anti-tech in the hotel space. I absolutely believe that hotels and hotel brands should definitely embrace the latest technology and make it available. It’s just that I advocate using “technology” in a way that allows us to embrace “touch” when needed.

And I know there might be a lot of tech companies armed with surveys that they’ve done that say customers prefer apps over humans, although I’d like to immediately discuss their survey methodology and the sample size.

But even for people passionate about apps and technology who prefer a touchscreen to a smiling, kind voice, hotels should still recognize the importance of human interaction. When the smartphone battery dies, when the app freezes, or when a guest has a need, a request and most importantly a complaint, a human’s empathetic words should be immediately accessible.

So give your guests the best app ever, but keep plenty of staff when they need it. Most importantly, train your staff to:

  • Always greet guests first whenever they pass them in hallways, elevators, hallways, and lobbies.
  • Take a moment to chat with the guests who are waiting for their car or Uber.
  • Show interest in their fellow travelers, especially children, pets, and the elderly.
  • Instead of saying, “How was your stay, good?” ask “So tell me, what do you think of your hotel stay so far?”
  • Ask where they are from and comment on their local sports teams.
  • Improve your staff’s knowledge of local attractions and off-the-beaten-path points of interest. Don’t assume that those who grew up in the area will automatically be local experts.
  • Train them to proactively offer this local insider advice.
  • Make your team obsessed with ‘the basics’ and do them EXTREMELY well! Eye contact, smiles, facial expressions and body language.
  • Express your empathy before you apologize.
  • Leaders, in particular, you should model these behaviors and use them to greet staff behind the scenes.

PS I would like to thank my client and friend, Mr. Peter Cooper, Director of Marketing at Resort Realty (Vacation) of the Outer Banks of North Carolina for being the one who, to my knowledge, coined the term “Apped Out”.

Source link

Red Cow Moran Hotel to provide hotel quarantine increasing to 300 available rooms Sun, 18 Apr 2021 12:50:51 +0000

The Department of Health has recruited the Red Cow Moran Hotel in West Dublin to provide a mandatory hotel quarantine, increasing the number of rooms available to more than 300.

The government battled a shortage of rooms after adding 16 countries to the list last Thursday, a move that prompted increased demand that led to the temporary suspension of bookings.

There is no shortage of hotel capacity in the city given the hotel sector has been shut down since January, although some hoteliers will not seek the business due to the negative publicity surrounding the chaotic introduction of the program.

The Red Cow Hotel on Naas Road, near the M50 interchange, is over 12 miles from Dublin Airport. There was no comment from the hotel on Sunday when asked about its MHQ service.

The 16 new countries on the MHQ’s list include the United States, Canada and several European states, including France and Belgium, fueling concern over the potential for large numbers of returning Irish citizens to overwhelm the system.

The high demand in the first few weeks comes despite hopes that the MHQ would deter people from traveling to the state, with the government’s goal being to minimize exposure to variants of the coronavirus.


As the government seeks to stabilize the system, the Bonnington Hotel in north Dublin has touted itself as a potential MHQ location.

James McGettigan, manager of the Bonnington, located in Whitehall near Dublin Airport and formerly known as The Regency, said the hotel was not in talks with the government but had raised the issue with officials. “Our hotel is able to help the MHQ, but we are awaiting confirmation,” he said.

“We were talking [with] the HSE previously regarding the use of our conference center as a vaccination center and for hotel quarantine. “

Despite the increase in the number of inbound passengers now in quarantine, a senior hotel industry official expressed surprise that the system was overwhelmed so quickly: “It’s very difficult to understand how you can have so many hotels in the Dublin region at a very low or almost zero level. occupancy and we do not have enough rooms for hotel quarantine. “

But a senior hotelier said many in the industry were reluctant to come forward due to complaints about the system from people confined to hotels for 14 days. “For the hotel industry, mandatory quarantine is problematic and therefore some hotels will not be involved in the process,” he said.

Hotel owners feared “brand damage” from quarantined people contacting the media to complain about cramped conditions and poor food. “I just think the hotels looked at this and said no thanks,” the hotelier said.

“You have to get someone out of their room for a 15-minute break. It needs to be done correctly and safely, so it’s not as easy as it sounds. “

No comment

There has been no comment on its MHQ service from Tifco, the first hotel group to be recruited by the government. David O’Connell of Tifco insisted that all queries go to the Department of Health.

Another hotel industry source, who declined to be named, said there was no rush to accept HMQ contracts. “The worldwide experience on this, especially from Australia, has probably given hotels the heebie-jeebies.”

Dr Phillip J Smyth, director of Shannon College of Hotel Management at NUI Galway, said concerns about hotels’ reputation were a key factor.

Citing conversations with hoteliers but not speaking on behalf of the industry, he said short-term gains through state contracts were not necessarily attractive.

“They don’t stand in line for it and the main worry is about the legacy issues… It’s more of a perception that exists. [among international customers] that these hotels were used for quarantine, that Ireland as a destination is quarantining people, ”he said.

“They accept it’s necessary, but they don’t necessarily want to be associated with it.”

The expansion of the MHQ raises concerns in the Garda. A security source said there was concern about the potential strain on Garda’s resources if lax security in an expanded program led more people to flee quarantine.

“If you increase the facilities without increasing the security, your numbers will increase and you will have to spend more time chasing them.”

Gardaí also had health and safety concerns about the potential exposure of people considered to be such a threat to public health that they were forced to enter mandatory quarantine, the source said.

Source link

Impact of Covid-19: Hospitality sector will not experience full recovery until FY25 Sun, 18 Apr 2021 06:55:27 +0000

India’s hospitality industry could be looking at a lull for at least the next two budgets. According to Hotelivate’s “ Indian Hospitality-The Stats and Pulse Report ”, the hotel occupancy rate will not exceed the 65% threshold until FY24, while the average daily rate (ADR) pre-Covid could be reached by FY25.

Hotelivate forecast that FY22 will see an increase of just 18.9% occupancy nationwide from FY21, which closed the books on March 31, 2021 with just 33.8% of hotel rooms occupied. This, according to the data in the report, is a decrease of at least five years in hotel occupancy rates.

“The EX22 can be tough, again! It will definitely be a better year than FY21. With Covid cases increasing in large numbers again, the first (and possibly second) trimester of FY22 will likely remain under severe pressure. Forecasting in these uncertain times remains extremely difficult, ”said Achin Khanna, Managing Partner of MRICS, Strategic Advisory and Kush Anand Analyst, Strategic Advisory, co-author of the report.

FY22 is expected to register around 52.7 percent occupancy at an ADR of Rs 5,016, while those figures for FY23 are likely to be 64.9 percent occupancy at Rs 5,618.

“These estimates, especially for FY22, may require a downward correction if the recent surge in Covid cases seen over the past 10 days continues into the first quarter of this new fiscal year,” the consulting firm warned. of the hospitality industry.

The report added that it was relevant to note the fact that while the FY 23 occupancy rate may appear lower than the pre-Covid occupancy of 65.4% (FY 20), the absolute amount of overnight stays sold will be higher, given the new supply likely to open by the end of fiscal 23.

However, “occupancy is not expected to exceed the 65 percent threshold until FY24, whereas we believe pre-Covid ADRs can be reached by FY25”, a added the duo.

Regarding the organized inventory, the report indicates that there were only minor changes in the distribution of the supply over a period of 10 years, both in terms of the number of rooms and the number of hotels.

However, when viewed as percentage growth in supply over 5-year periods, paint a different picture. Like the aviation industry – which is dominated by low-cost carriers – the hotel industry also seems to be turning to economic and mid-range spaces.

The fact that if the growth in the offer seen in the total number of open rooms seems to have a similar quantum across positioning, the growth, considered as the number of open hotels, is clearly more in the economic and middle space. range. The reduction in stocks in this positioning (mainly in secondary and tertiary towns) is what has fueled (and will be) further growth in supply.

Source link