Hotel industry – Hotel Michel Angelo Thu, 16 Sep 2021 01:31:17 +0000 en-US hourly 1 Hotel industry – Hotel Michel Angelo 32 32 Ongoing COVID-19 Pandemic Could Bring New Concerns to Arizona Hospitality Industry Thu, 16 Sep 2021 01:31:17 +0000

Winter is coming, and that’s usually a relief to the Arizona hotel industry, as it relies heavily on travel.

However, there is a possible sign of trouble for 2021, as nearly 70% of travelers to the United States consider withdrawing from plans due to covid-19.

According to a survey conducted for the American Hotel and Lodging Association, 69% plan to take fewer trips. 55% are ready to postpone them and 42% are likely to cancel them completely.

“Fall and winter will be long for the hospitality industry,” said Chip Rogers of the American Hotel and Lodging Association. “It’s been a tough few years, and we really needed this journey to continue, and it seems to be falling apart.”

While the national numbers don’t look good, Arizona looks set to go into the winter season, at least for now.

From large, spacious bedrooms to outdoor soaking tubs, Bill Nassikas says things are back at Sanctuary Camelback Mountain Resort after a tough year and a half for the industry.

“It has been extremely successful, and the demand for recreation is what drives it,” Nassikas said.

According to several hotel groups, leisure travel has remained stable in Arizona and is in fact expanding, perhaps because of the way things are built in the state.

“Most of our business takes place in a resort environment, and I think people feel safer than the hallways of double rooms or hotel buildings stacked seven to 30 stories high,” Nassikas said.

The Arizona Lodging and Tourism Association agrees with this, but adds that things are murky for business and group travel.

“We are seeing cancellations, which has a ripple effect, and that concerns us,” said Kim Sabow of AZLTA.

Nassikas, however, says resort hotels remain optimistic.

“As long as there is no big bend in the road, we will continue to see the demand for recreation,” Nassikas said.

American Hotel and Lodging Association officials said they fear layoffs in other areas are coming, and they fear that if another round of job losses occur, the industry could lose. those affected for good.

In Arizona, however, a lot of investment has been made to prevent this, and many hotel owners have said the biggest concern right now is finding good employees and there is no risk of layoffs.

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]]> COVID’s Impact on Hotel Industry Won’t Last Long: Indian School of Hospitality CEO Sat, 11 Sep 2021 16:43:46 +0000

Hospitality education is undergoing a transformation as COVID-19 required a blend of contactless technologies with personalized service. In an interview, Dilip Puri, founder and CEO of the Indian School of Hospitality (ISH) and former managing director of Starwood Hotels & Resorts South Asia, said the impact of COVID-19 on the industry was diminishing. Extracts:

What has been the impact of COVID-19 on the hospitality education sector?

He was clearly impacted. Two groups of students – the 2020 and 2021 promotions – have been strongly impacted from the point of view of employment in the hospitality sector. I want to focus on hotel hospitality because even before COVID, fewer hospitality students were looking to join the traditional hospitality industry.

Over the past 8-10 years, other industries such as luxury retail, luxury real estate, fast food and catering have grown and many of these industries are hiring students from hospitality schools. Therefore, the impact of the hospitality industry not hiring for two years has been challenged by the fact that there are many other sectors that are thriving.

Several new companies have emerged in the field of e-commerce and they are constantly on the lookout for talent in the hospitality industry. So the impact is there for people who want to join the traditional hospitality industry.

The impact on the hospitality industry is not going to last long. It may be slower to recover, but when the recovery occurs it will be like a real hockey stick. Whatever recovery you have seen in India in the hospitality industry, it is largely due to domestic leisure travel which is going to expand.

In many ways, this pandemic gives a huge boost to the development of leisure products, which is very good for the domestic market in the long run.

How has COVID-19 been learned?

In fact, we found that going online worked very well because we were forced to review our content, our curricula. One was the validity of this program given that in a COVID environment a lot will change. Employers will operate a hotel with half the number of people they had before the pandemic. This means that one person will do the work of two people. This means that one person must be much smarter than the two people in the past. This person must be versatile, versatile, [have] ability to work in a virtual environment, ability to provide personalized services to clients but without being in contact with them.

Second, in many ways the pandemic has forced us to adopt technology faster and digitize our content where it becomes more learner friendly, and you are able to make it much more efficient in delivering it to students. This online digital mix of education will remain post-pandemic.

Most universities, colleges and even schools will mix up almost 50% of the programs and learning which can be easily delivered digitally and on the online medium.

What about the admission of students during the pandemic?

Our typical dropout rates were higher in 2020 than they were in 2019 and 2018, meaning that students wanted to study, but as the pandemic continued, either for financial reasons or for fear of the COVID, they gave up.

Several factors impacted us last year, but this year has not shown the same trend. Now there is greater optimism.

Our new students will be joining in September, and we have a higher intake than last year. So, we are clearly growing, and we are seeing this trend that a recovery is occurring despite any possibility of a [COVID] third wave maybe.

A lot of people have lost their jobs. What is the level of requalification?

Yes, there is a significant amount of recycling happening. Our graduate programs are designed to improve, hone and acquire new skills. So it’s designed in a certain way, you spend six months on campus, five months on an internship with the employer and that same employer after that internship offers you a permanent job. These students will be far ahead of their peers who have not had the opportunity to improve their skills but have continued to work.

Imagine what a contradiction it is to say that a hotel offers you a very personalized but contactless service and you suddenly think that how to merge contactless technology with personalization? Now that’s a whole new way of thinking: how are you going to interact with the guest?

The global service industry is recruiting professionals in India. Has COVID changed that?

The Middle East is a very popular place for careers. Nearly 30% of the overall hotel employee base in the Middle East would ideally be Indian. As this pandemic subsides, more Indians will be heading there. There is no significant change in the number of people going pre-pandemic or post-pandemic. Indian students, especially chefs, do very well internationally. They are considered among skilled workers in Australia, Canada and Europe. The international mobility of Indian hospitality students will only increase and the pandemic will have no material impact.

What’s the new trend?

The National Education Policy (NEP 2020) is very visionary. It proposes to allow international universities to come to India and award a degree there in collaboration with an Indian institution. Thanks to this, more educational institutions in India will have access to high quality education from these global academic brands. Now, students can do two years in India and two years abroad, they can integrate masters by doing five years at once rather than six years.

What’s your scaling plan?

India is a very large market and education can be seen as a recession-proof business like health care.

The demand for high quality global higher education is very strong and will grow more and more. We will forge many other alliances and will build, in the next two or three years, a second campus either in the west or in the south of India.

We believe that the world of food and cooking is one of the big persistent trends. Beyond cooking and being a chef, food photography, food blogs, food technology and food entrepreneurship are emerging fields today. We will build high standard facilities providing facilities across India in a few years.

Onmi Hotel Boston boosts city’s hotel market crippled by coronavirus pandemic Wed, 08 Sep 2021 23:07:27 +0000

The largest hotel to launch in Boston since the mid-1980s opens next week in a market decimated by the coronavirus pandemic.

The hope is that this sprawling spectacle of a building could help spur the recovery.

“This hotel will serve as a destination for the city of Boston,” Omni Hotels & Resorts president Peter Strebel told hotel officials, developers and executives gathered in the lobby for a groundbreaking ceremony on Wednesday. .

“We will respond to meeting planners but also to vacationers who come to discover this city and also to the inhabitants of Boston to make it their home,” he added.

The Omni Boston Hotel is a gleaming towering structure in the seaport and is designed to be the jewel of the Omni brand when it comes to convention hotels. It has 1,054 guest rooms located within walking distance of the Boston Convention and Exhibition Center.

“Every facet of this hotel has been meticulously curated, from the world-class art you see throughout the building to the seven unique food and drink restaurants,” Strebel said.

When the $ 550 million project was launched in 2018, industry group CBRE Hotels predicted growing demand for chic rooms. But then the coronavirus pandemic struck, stalling construction for three months and increasing construction costs.

Demand for hotel rooms and conventions has plummeted amid the pandemic as workplaces and conferences have gone virtual.

Boston’s hotel market is among the most depressed in the country, just behind San Francisco’s, according to a recent report from the American Hotel and Lodging Association.

Revenues per available room for Boston hotels fell from $ 184 in May 2019 to $ 61 in May 2021 – a drop of 67%, according to the report. Nationally, disposable income per room fell 22% during this period.

As Boston slowly resumes its usual activities, experts said it could be up to three years before business travel – a major boon for the hospitality industry – bounces back.

The BCEC has three book conventions in October and two slated for November, but it’s still a long way from pre-pandemic convention business, giving hope for a slow but improving recovery.

Governor Charlie Baker, U.S. Representative Stephen Lynch, Acting Boston Mayor Kim Janey, State Senator Nick Collins and Boston City Councilors Michael Flaherty and Ed Flynn stopped to applaud the opening.

About 700 to 1,000 permanent jobs come with the hotel, where the average room rate is between $ 300 and around, depending on demand.

Additionally, the building was designed and constructed on the “Massport Model,” which CEO and President Lisa Wieland described as a “compelling proposition” that included a diverse team of investors, architects, construction companies. and design teams.

The hotel industry blind to new labor reforms Sat, 04 Sep 2021 18:43:08 +0000

By Imesh Ranasinghe

The Sri Lankan hospitality industry is unaware of the proposed new law to cover workplaces with factory equipment, through which employees of hotels, bakeries and supermarkets will be covered, Sunday morning business learn.

This new law is expected to cover areas that are not covered by the current Factories Ordinance No.45 of 1942, which only provides for the regulation of workplaces registered as factories, the employment of workers and the administration of health. and the provisions relating to safety in these workplaces.

Speaking to us, Minister of Labor MPDUK Mapa Pathirana said the bill has been presented for cabinet approval, but the cabinet has decided to appoint a committee to further study the bill.

He said the committee includes officials from the Ministry of Labor, the Ministry of the Attorney General and the Legal Editor’s Department.

According to him, the Cabinet appointed the committee to see if there are any other discrepancies and if this is a problem with the existing Factory Ordinance, as industries cannot be penalized on both sides.

He said the new law would cover areas that are not covered by the Factories Ordinance, which includes factory equipment such as chillers and boilers in hotels.

The ministry is ensuring that laws apply on both sides, Pathirana said, adding that industries like hotels have a responsibility to ensure the safety of their employees in the event of an accident involving factory equipment.

Pathirana also noted that this law will encourage industries such as hotels to ensure the safety of their employees and not create any negative impact.

In addition, he said the National Labor Advisory Council – through which all labor unions, unions and industry associations are represented – unanimously approved the bill after the Ministry of Labor and the Ministry of Labor. Labor have had several rounds of discussions with relevant industries. .

However, when contacted, the President of the Hotel Association of Sri Lanka (THASL), Sanath Ukwate, said they had not been consulted on such a new reform.

“As far as hotels are concerned, we follow very strict hygiene and safety guidelines that are compatible with European standards,” he said.

He said there had been no reported increases in accidents or anything related to areas where factory equipment is used.

Ukwate said employees in the industry are covered by workers’ compensation while their health and safety is checked monthly and quarterly by most hotels. “We have never put any of our employees at risk,” he added.

However, he noted that this is something the Association needs to discuss with the Ministry of Labor and come to a firm agreement on it.

“If it is to further protect employee safety, we will certainly welcome these measures.” Anyway, they must discuss it with us before introducing reforms, ”he added.

Meanwhile, the General Secretary of the Union of Inter-Company Employees (ICEU) Janaka Adikari also said that they were not invited to any discussions as such.

He said that although they had heard of such a reform, they had not been officially invited to speak about it. He also said that no such thing had been said at the meetings of the National Labor Advisory Council.

Moreover, when contacted, General Labor Commissioner Prabath Chandrakeerthi also denied any knowledge of any such reform.

However, talk to The morning in March 2021, he said the new law would cover places like hotels, bakeries and supermarkets that use equipment like boilers and take into account aspects of employee well-being in the workplace.

As dining on site is still banned, the hotel industry is experiencing no revival – The New Indian Express Thu, 02 Sep 2021 01:21:00 +0000

Express news service

KOCHI: The state’s hospitality industry continues to suffer huge losses as on-site dining ban wiped out more than 60% of its business, forcing many hotel owners to turn to other means of subsistence. While the government has opened up most other areas, hoteliers said their calls to allow meals with adequate precautions, including social distancing and disposable plates and sheets, fell on deaf ears. .

“Almost half a million people in the state depend on the hotel and restaurant industry. It has been more than four months since the government imposed restrictions on meals there. This caused a huge loss as most hotels are completely dependent on food services rather than packages. Only 15-20% of hotels in Kerala have online parcel services, ”said G Jayapal, secretary general of the Kerala Hotel and Restaurant Association (KHRA).

Senior KHRA officials have had several rounds of talks with the state government in recent months, asking the state government to lift restrictions on food service. However, they have not yet received any response. In order to control the test positivity rate (TPR) and the increase in Covid cases in the state, a second lockdown was imposed in April. Later, relaxations were granted to most industries. Yet the hotel industry has received no attention, they complain.

Hospitality and restaurant veterans argue there has been no decline in TPR or Covid cases despite the hotel ban on dining. Also, the last time dinner was allowed any spikes triggered due to the irresponsible behavior of any of the hotels were reported. “We don’t see the point in continuing with the restrictions. Neither the number of daily Covid cases nor the TPR have dropped by continuing restrictions in the hotel sector alone when tourist sites and other public places are open, ”Jayapal said.

According to health experts, the mask is one of the key weapons that prevent contracting the virus. “Restaurants and hotels have a closed environment and few hotels will be spacious enough to maintain social distancing. In addition, during dinner, people will have to remove their masks, ”said Dr Mathews Numpeli, program manager of Ernakulam district, National Health Mission.

For Sajan S, his small roadside hotel business near Shoranur is facing a huge loss. “We have a parcel service, but it doesn’t make any profit. I did business mainly through dinner. The government does not consider our situation, ”Sajan said. Sajan, who has worked in the hospitality industry for more than 30 years, says he sees no hope of reviving his business any time soon.

Ayapal said several hotel owners have turned to other livelihoods. “Almost 10 hotel owners have committed suicide due to the loss in the past few months. Mental trauma and pending loan payments and the GST forced many people to take such extreme measures, ”he added.

Hotel occupancy back to pre-Covid levels, rates falling | Ahmedabad News Sat, 28 Aug 2021 22:40:00 +0000

Ahmedabad: Supported by a dynamic movement of businesses as well as leisure travelers, hotel occupancy rates in Ahmedabad have improved over the past two months, gradually reaching pre-pandemic levels. Despite the recovery, the Average Daily Rate (ADR) for hotels in Ahmedabad remains under pressure. Hoteliers’ estimates suggest that the ADR of five-star hotels in Ahmedabad stood at Rs 3,200 per room per night in August, down 41% from Rs 5,500 per room per night in August 2019.
“At least three new properties have been launched in the Ahmedabad-Gandhinagar market even after the pandemic, when the hospitality industry was hit hard. The city already had an oversupply situation. With fewer events and minimal resumption of business movement, demand is not strong enough and as a result ADR has suffered a severe blow, ”said Narendra Somani, President of the Association of Hotels and restaurants (HRA) – Gujarat. With more supply and less demand, the market has become largely price driven, according to industry players. “Five-star properties are offering competitive rates for gaining business after a downturn in recent months. As a result, ADRs have failed to recover despite sustained demand, ”added Somani.
Hoteliers also attributed the capped ADR to a slow recovery in business movement.
“After the second wave of Covid-19, bookings from corporate customers have slowly started to pick up. Even though occupancy rates are on the rise, demand from corporate clients is slowly accelerating with infrequent travel. The average daily rate is expected to take a hit until the corporate movement fully resumes, ”said Deep Preet Bindra, general manager of Courtyard by Marriott.
In the previous months, the city’s hospitality industry received a cushion from weddings for which hotels were preferred destinations. However, without major muhurats before October, hoteliers do everything they can to appeal to business and leisure clients.


New Unite boss Sharon Graham: do what he says on the union tin | Unite Wed, 25 Aug 2021 15:15:00 +0000

SHaron Graham’s victory to replace Len McCluskey and become the first woman to lead Unite, one of Britain’s most powerful unions, may have come as a surprise to many. But not to those who know his determination and fearlessness.

Some say Graham, 51, was struck off because she was a woman. His refusal to give in to pressure to step aside to make way for a left-wing unit candidate, Steve Turner, who was deemed most likely to secure the defeat of Gerard Coyne, backer of Keir Starmer, him has earned “shameful” online opprobrium, some of which was unmistakably misogynistic.

The ensuing row left her fearful for her post as head of the organizing department, or “leverage” of Unite, her protest wing. The trolls posted slurs, including fake photos of her as Margaret Thatcher. “If you’re a woman in a leadership role, that’s all the usual sexist stuff you hear. It will never put me off. Maybe they’re a little worried that I might win, ”she said recently.

And she won, against all odds. His campaign message – ‘It’s Westminster Against the Workplace: Back to Work’ – touched grassroots members of a union that remains one of Labor’s biggest backers.

Backed by the Socialist Workers’ Party and the Socialist Party, his triumph over Turner, backed by the Communist Party, who was Deputy Secretary General and the choice of McCluskey as his successor, justified his tenacity and judgment by refusing to step down, insiders said.

“The boys underestimated her at their peril,” one said.

Graham, a mother of one, was born and raised in Hammersmith, west London, one of four children to an Irish mother and father from Newcastle upon Tyne, who met while ‘they worked in the hospitality industry. As a child, her mother said, she showed fierce determination almost always beating her siblings in the daily battle at the breakfast table to claim the cream of the pint of milk.

After attending the local training center in Hammersmith, she left at the age of 16 to begin several years in the hospitality industry, starting as a silver service waitress. She led her first successful walkout at the age of 17, during an unofficial strike to defend the rights of casual workers.

From that moment, she understood the power of the collective and how unions can help improve people’s lives, she said. ” I will never forget him. I was 17. How I got out of it, I don’t know, but I did. You cannot persuade employers by the weight of the argument alone. The restaurant owner ignored us for months but made a deal after the walkout.

Aged 27, she attended the TUC Organizing Academy and for the past 20 years worked for what is now Unite, first at the Transport and Workers’ Union before merging with Amicus to become Unite.

She has built a reputation as an experienced and highly skilled negotiator, and as head of Unite’s organizational department, she is credited with 15 major wins, often using strategies that go beyond the traditional approach. In last year’s ‘burn down and rehire’ dispute with British Airways, for example, MPs were asked to support motions against the airline’s tactics, followed by warnings to its owner International Airlines Group, that it could lose landing slots at Heathrow.

She has Amazon in her sights, setting up a hotline for its workers. “These workers need a union to defend their rights,” she said.

She is also working on some of the first collective homework agreements, with a particular focus on the impact on women. “I worked at home and I went out partly and my little one was homeschooled. In fact, the burden often falls on women, we juggle all of these things, ”she said recently.

Her campaign material says that she specializes in hostile campaigns and that she “won every campaign she’s run – 100% performance history.” These include illegal shutdowns, victimization of union leaders and the preservation of national wage negotiations.

Its motivation, she said, lies in the “simple belief” that unions exist to fight bad employers and to build union strength in the workplace. The fight for jobs, wages and conditions is, she says, what she says “on the union box”.

His victory could have ramifications for Labor. The union is paying £ 1.3million in dues and, ahead of the 2019 general election, donated £ 3million to the party. She said there would be “no blank check” for the work and that any payment should be based on results.

Its clear message is that with the ‘life-sustaining’ labor movement, Unite must focus on worker representation and end the obsession with internal Labor feuds.

“Our members need to see the action for their money and my political work will extend far beyond the confines of Westminster board games,” she said.

Rivers Casino Hotel Making Progress, New Zoo CEO, Cheap Flights To Phoenix And More At ETC. Mon, 23 Aug 2021 18:50:48 +0000

Construction progress of the Rivers Casino hotel

Rivers Casino and The Landing Hotel have just established a connection.

On August 20, construction crews placed a ceremonial beam that connects the seven-story, 219-room hotel to the east facade of the North Shore Casino facing the Carnegie Science Center.

“The literal connection of the two facilities is fundamental to integrating the casino’s gaming and entertainment complex into the new venue,” said Steven Massaro, president of Massaro Corp.

The hotel project was reactivated this summer after a 15-month construction stoppage due to Covid. The landing stage will open in 2022, creating around 128 jobs.

Klai Juba Wald, the interior designer and architect of the hotel, has created a color palette of deep blues and rich golds and tactile finishes. The artwork in each room will feature local themes.

Visitors to the casino can see a full-size model room located right next to the games room.

Photo courtesy of the Pittsburgh Zoo and PPG Aquarium.

Pittsburgh Zoo has new President and CEO

Dr. Jeremy Goodman is the next President and CEO of the Pittsburgh Zoo & PPG Aquarium.

On October 1, Goodman will succeed Dr. Barbara Baker, who served as president and CEO of the organization for 31 years. She will bear the honorary title of President Emeritus.

Goodman, a veterinarian who is executive director of Roger Williams Park Zoo in Providence, Rhode Island, will be the eighth director of the Pittsburgh Zoo since it opened in 1898.

The new CEO worked as a veterinarian in private practice after earning a doctorate in veterinary medicine from Tufts University. For nine years, Goodman was director of the Turtle Back Zoo in New Jersey, where he straightened the finances of the municipal zoo and obtained his first national accreditation by the Association of Zoos & Aquariums.

“I am thrilled with the opportunity to become the new CEO of the highly regarded Pittsburgh Zoo & PPG Aquarium,” said Goodman. “My family and I have visited Pittsburgh and the Zoo and are happy to call Pittsburgh our new home.”

New direct flight to Arizona

Low-cost carrier Allegiant has started non-stop flights to Phoenix from Pittsburgh International Airport.

The flight to Phoenix-Mesa Gateway Airport (AZA) will operate twice a week on Sundays and Thursdays with launching one-way fares as low as $ 69.

“The Phoenix-Mesa area is a popular destination for our customers,” said Drew Wells, senior vice president of Allegiant, in a press release.

Pittsburgh Hospitality Workforce Celebration Day

Pittsburgh Hospitality Workforce Celebration Day will kick off on Tuesday August 24th. The inaugural event will take place from 3 p.m. to 4:30 p.m. at the Allegheny Overlook pop-up park on Fort. Boulevard Duquesne

Hosted by VisitPITTSBURGH, the Western Chapter of the Pennsylvania Restaurant & Lodging Association, the Pittsburgh Downtown Partnership, the Greater Pittsburgh Hotel Association and Partner4Work, the day will honor the significant contributions of the local hospitality workforce to the community throughout drawing attention to the many job opportunities. and the career growth available in the Allegheny County hospitality industry.

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Allegheny Overlook Pop-up ParkMassaro CorporationNon-Stop FlightsPittsburgh International AirportPittsburgh Zoo & PPG AquariumRivers CasinoThe Landing Hotel

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Hospitality industry sees a rebound in Minneapolis Sun, 22 Aug 2021 22:44:00 +0000 After dropping below 5% at the start of the pandemic, occupancy rates have steadily increased at hotels in Minneapolis.

MINNEAPOLIS – James Keig needed a getaway this summer.

So the South Dakota native jumped eastbound Interstate 90 to Sioux Falls, crossed the border with Minnesota, and eventually cut north to Minneapolis to cap off a 300-mile road trip. miles.

He settled into the Hewing Hotel, a trendy spot in the North Loop with a rooftop lounge and great skyline views.

“I’m here to visit a family after a long time stuck at home at Corn Palace: Mitchell, South Dakota,” Keig said on the sidewalk outside his hotel. “Glad to see a city for the first time in about a year and a half.”

Travelers like Keig are playing a crucial role in the slow but encouraging recovery of the hotel industry in Minneapolis, where occupancy rates fell to a stunning 3.4% in April 2020 at the start of the pandemic, according to Meet Minneapolis. These rates improved in early 2021 and increased at a steady rate after the COVID-19 vaccine became widely available, reaching 37.7% in July 2021 and now 42% in the first half of August 2021 .

Those numbers are even higher on weekends, according to data from Meet Minneapolis. Over the past six weekends, hotels in Minneapolis have posted an average occupancy rate of 57%. On August 14, a Saturday, the rate jumped to 69.5%, the highest since the pandemic.

Naomi Thompson, lifestyle director at the Hewing Hotel, said this summer her hotel sells out on weekends and business is back to pre-pandemic levels. The return of tourists like James Keig, whose South Dakota home is only four or five hours from the Twin Cities, has helped the Hewing Hotel immensely in recent months.

“People take a road trip, they stay downtown, come to our hotel, come to a game,” said Thompson. “It’s alive. You can hear laughter, clinking of drinks and food being eaten. It was wonderful to see it come back to life.”

However, the industry still faces significant challenges, especially on the workforce side. Meet Minneapolis also reports that “Tourism and hospitality jobs in Minneapolis have fallen by more than 58% – from around 36,000 in 2019 to just over 14,800 in the second quarter of 2020,” although this is increased to 17,600 by the end of the year.

Wade Luneburg, political director of the hospitality union UNITE HERE Local 17, said 90% of its members have been laid off at some point during the pandemic.

Regarding hotels in particular, Luneburg said “we are seeing a recovery, but it is very, very slow”.

“Pleasure travel has certainly been helpful to the hotel side of the industry, but what we really need is that business class traveler leading to a conference,” he said. “We hope that after Labor Day we will start to see these business class customers return.”

Luneburg said hotel workers may be among the lowest paid workers in the economy, adding that their layoffs at the start of the pandemic have been devastating on several levels.

“People lost their livelihoods, their health care, overnight, through no fault of their own,” he said. “And for the past year and a half, they have been waiting to return to work if activity levels permit.”

Some hotels say they are able to hire more workers, but have had some difficulty doing so. According to a study by Washington State University, “Hospitality workers laid off and on full leave reported experiencing financial difficulties, depressed, socially isolated and panicked over the effects of the pandemic, which has resulted in an increased intention to leave the industry all together ”.

At the Hewing Hotel, Naomi Thompson made similar observations.

“In the hospitality industry, a lot of those people who were made redundant – maybe changed careers, maybe decided to go back to school and decided they didn’t want to go back to the industry,” he said. Thompson said. “So we are working very hard every week to strengthen our staff.”

In the meantime, they will welcome more customers in the last few summer weeks, especially regional travelers like James Keig.

“There’s nowhere to go from Mitchell, South Dakota for me,” Keig said. “It’s either Minneapolis or Denver. It’s a little closer – and a little closer to my heart, too.”

Hotel bosses ask guests to be kind to staff when there is a shortage Sun, 22 Aug 2021 11:50:02 +0000 HOSPITALITY bosses ask customers to be nice to staff in difficulty.

With major stockouts of beer and other products and a nationwide staffing crisis, the hospitality industry is open for now, but operators are struggling to stay that way.

[Image: Radisson RED]

Radisson RED’s Be Kind To Hospitality campaign called on the public to treat bar, restaurant and hotel staff with patience, respect and kindness when facing anxiety, stress and difficult operating situations .

Glasgow Timetables: [Image: Graham Chalmers of Radisson RED][Image: Graham Chalmers of Radisson RED]

Graham Chalmers of Radisson RED said: “The entire hospitality industry is currently facing a crippling crisis – in fact more than one.

“The staff shortage is becoming unmanageable, it is that simple. So many companies are suffering enormously from the so-called pingemia, with many employees isolated every week.

On top of that is the seemingly forgotten issue of Brexit, with so many seasonal workers or students simply absent and looking for work.

“Brexit has also had a huge impact on deliveries and stocks – that’s clear. People everywhere are struggling to get hold of essentials.

“And on top of that we have the current beer situation in Glasgow. While we have been asking for this for some time now, it is again vital that the public PLEASE be kind to the workers at the hotel.

“They are really against it and are doing their best under very difficult circumstances.”

Glasgow Timetables: [Image: Dean Banks][Image: Dean Banks]

Superstar chef Dean Banks, of The Pompadour and Haar at Home, said: “We unfortunately had serious issues with staff shortages.

“Mental health is a very big issue for workers in our industry, and for people in general to be honest.

“Some people find it hard to get out of bed to cope every day, it’s a story we hear a lot.

“We’re looking for ways to make things better for our staff, whatever we can do to help them get through that.

“It’s the responsibility of every business owner. Some people have to take sick leave for mental health, others have to self-isolate due to a ping – although we haven’t had one. only positive case, we still suffer from isolation.

“I dread my phone ringing in the morning right now. We’re very lucky the stockouts didn’t affect us at all – but it comes down to our philosophy of using local produce.

“Our suppliers are so local and we have such a strong relationship that it had no impact, so we are in luck.

“But please think about the staff and what they’re going through – and be nice.”

Glasgow Timetables: [Image: Graham Suttle pictured with David Beckham][Image: Graham Suttle pictured with David Beckham]

Graham Suttle of Kained, who runs Porter & Rye, Rogue St Andrews, Lebowskis and Finnieston said: This.

“As we open between closings, we asked people in general to be ‘nice.’ The goal was to help our teams get used to working again under tremendous pressure and so many additional factors to deal with. .

“This next step again needs our amazing customers to help us move to a version of normalcy that we hope to achieve given the challenging business environment.

“There are so many new challenges for our industry as we move on to what is a new normal – with massive staff shortages, supplier shortages, product shortages, massive logistics issues and in general continued restrictions. on the way we operate, the pressure on our teams is greater than ever.

“We have to ask our amazing customers once again to step in and help us through this time by just being kind.

“Remember, these are things out of our control most of the time and we are doing our best.

“But above all, give our teams a little more time, they are facing the same difficulties as everyone else and with the added burden of shortages and long hours, a little love from people goes a long way, long road.”

Glasgow Timetables: [Image: Deirdre and Gary Curley] [Image: Deirdre and Gary Curley]

Deirdre and Gary Curley together run the family business, Sligachan Hotel, in Skye.

Deirdre said: “The hospitality industry has been one of the hardest hit sectors and it continues to struggle with staff shortages and high levels of stress and anxiety among those who have to work twice as hard to deliver. give customers the best possible experience.

“For the most part we are successful, but it has been incredibly difficult. Customers need to understand that being rude to staff who work hard on things that are beyond our control, such as supply chain issues affecting choice menu or longer wait times at tables or food is just bad form and shows a real lack of empathy and awareness of what we still experience as a society. ”

Gary added: “Some companies are fighting for their lives in a very difficult environment and some staff still feel vulnerable after having to deal with 16 months of changing restrictions, stress and uncertainty regarding their jobs.

“We are all responsible for the words we say and how we say them. A little kindness always goes a long way, but right now it is so essential to show your fellow human beings a little bit of solidarity considering what we have all been through and what we are going through. still happening.

“It’s not difficult, is it?”