Borders hotel makes sensational lockdown comeback

Waverley Castle. (Photo: Nick Smith)

The staff and management at Melrose’s Waverley Castle, part of the Coast & Country collection of bespoke hotels, have been delighted since they have welcomed guests back, as statistics show.

In the four months following May, 7,343 breakfasts were served and 8,221 guests passed through the premises.

It’s a reflection of how the UK ‘stay’ boom has encouraged a busy summer season for UK tourism and these statistics really help highlight its impact on borders.

With the pandemic putting the hotel in danger of permanent closure last year, an exceptional summer since reopening has seen the hotel rebound firmly, as it continues to strengthen.

Thinking back to a few hectic months, the hotel’s management team were delighted to see the number of clients they had served during this time after the silent shutdown period.

James Moutrie, General Manager of Waverley Castle:. In the hospitality industry, you are often very focused on caring for internal guests, so you can easily forget how many people you have looked after over a period of weeks and months.

“To think that we have already welcomed over 8,000 guests since reopening really underscores all the hotel and destination has to offer and how hard the hotel team has worked, while providing great positivity. for the future.”

He continued, “It’s not just for the hotel either. Another layer of reward comes from knowing that we have supported so many people visiting the borders. Since we are a region generally popular with tourists, the positive impact on other businesses in the region is enormous. We look forward to working with and serving the local community with our hospitality offering – it’s great to think that everyone around us is also bouncing back to our side.

James added, “Just to say too, given the great demand we’ve seen, we’re always looking for more people to join our amazing team. So if anyone in the Borders area is looking for work, please do not hesitate to contact us.

Waverley Castle Melrose is part of the new Coast & Country hotel collection, which consists of 37 properties, spread across well-established leisure destinations in England, Scotland and Wales. Formerly part of the Shearings brand, the hotel was at risk of closing permanently but has rebounded under a new owner.

The group as a whole is also reflecting on a successful first quarter since reopening, having welcomed a total of 437,966 guests across the portfolio.

Paul FitzGerald, Managing Director of the Coast & Country Collection portfolio, said: “After an extremely difficult reopening period, we are delighted to have had such a busy summer season. It is always interesting and fun to review some of the original statistics generated by our business, like having cooked and served over 350,000 sausages to our customers for breakfast, which is quite extraordinary! Our teams across the collection have all worked so hard throughout the summer and it’s fantastic to see how busy the hospitality industry has been.

The collection includes famous places such as the Windermere Hotel in Windermere, the Great Western in Oban, Argyll and Bute, and the Ship and Castle in St Mawes, Cornwall. Many hotels, as their collective name suggests, are located in areas near coastal or rural attractions and provide guests with a base for visiting established regional tourist attractions or participating in active outdoor activities.

The group actively recruits across all of its properties for a variety of roles and welcomes applicants, whether they are experienced hotel operators or those looking to explore a new career.

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